Payment Information

This page gives additional information relating to the payment of your order:

MEMORIAL PROCEDURE AND PAYMENT TERMS

On submission of your quote request, a Sales Advisor will contact you to discuss all the options available to you, i.e. type of memorial, flower holders, photo plaques etc. We will then contact the Council/Churchyard to check rules and regulations and obtain the correct permit application fee.

When all the relevant information is received you will be contacted by a Sales Advisor who will let you know the final balance on the memorial and the permit fees.

You will then be asked for a deposit. This is 50% of the memorial total plus the permit fee. You may also pay in full if you wish to do so.

Payment may be made by card over the telephone or you may send a cheque to our office in Basildon. The cheque should be made payable to A K Lander Ltd.

When a deposit or payment in full has been received you will be sent the following paperwork:-

1. Order confirmation.
2. Permit application form to be completed by the Grave Owner.
3. A layout showing how the inscription will appear on the stone.

You will then check all paperwork, sign and return to A K Lander.

Upon receipt of your signed paperwork we will then submit the permit application form onto the appropriate Council/Churchyard for approval.

When approval has been received the stone will be ordered.

When we receive the memorial we will contact you for the final payment and the stone will be fixed at the Cemetery approximately 2-4 weeks later.

The whole process from start to finish is normally 14-16 weeks.